YEShandyman® understands that many people have questions during property improvement and / repair process.
This page contains the answers to some of the most frequently asked questions about YEShandyman®
What is YEShandyman® ?
YEShandyman®is a professional full-service property maintenance and general building company .We’ve assembled a team of vetted builders and multi-skill professionals in every trade specialty so we offer a wide variety of services - from roofing and painting to electrics and plumbing to carpentry and plastering to projects as extensive and complex as adding a extension to a building, converting a basement or loft/attic to increase the living space in a propertySee Our Services>
How do I book a job?
New service booking or quotation request can be registered by calling our office on 02086918550 or via the Service Request form on the right part of this website. Click here to view Our Approach
Will you do the work for a fixed price?
We only work for a fixed price for jobs requiring our services for more than 2 days and major building projects such as loft conversion, building extension, new kitchen, bathroom upgrade e.t.c else it's either per hour or full day rate on emergency repairs and small jobs . We normally give you a good idea over the telephone of how long a job is likely to take. You can then book someone in, and when they arrive they will confirm or revise the estimate based on what they find at the job.
Who do you send to do the job that I need doing?
A vetted and insured competent YES Handyman® local tradesperson nearest to you
How do you guarantee your customer's safety and security?
We consider the safety of our customers to be of critical importance, so each YES Handyman® local operatives is thoroughly vetted and police checked before being hired. PLUS all our operatives arrive at your home or workplace wearing YES Handyman® branded uniform and company ID so you know exactly who you are opening their door to. If any YES Handyman® personnel shows up at your premises without uniform and ID, entry should be refused and our office should be informed immediately.
How do I pay for your service?
You can either pay by credit card, cash or cheque when supported with a valid cheque guarantee card
Do you have insurance liability?
Yes, we have up to £10,000,000 Public Liability Insurance for our customer's protection.
When it comes to service, lowest necessarily doesn't mean the best. Quality, experience, professionalism and trusting someone in your home are factors you need to consider
How do you charge for your service?
At YEShandyman®, our rate work starts from £60 for the first hour, then £25 per hour after for minor repairs /installation work. Full day rates are also available and offer considerable savings over the flat half hourly rate. We also work on a fixed price basis for jobs requiring our services for more than two days and major building projects such as loft conversion, building extension, new kitchen, bathroom upgrade e.t.c.
What if the handyperson works for a part of an hour?
Time charged for work done is rounded up to the next half hour increment. For instance: if the handyperson arrives and commence work at 8.30 am and completes the task at 2.20pm, billable time will be rounded up to 2.30pm and you will be billed for 6 hours.
How does your charges compare to that of your competitors?
General Trade
Handyman
Minor Plumbing & Electrics
Gas Registered Engineers
(Heating & Gas)
NICEIC RegisteredElectricians
Emergency
Boiler Service
Fixed Price
Company
1st Hour
2nd Hour
Day Rate
1st Hour
2nd Hour
Day Rate
1st Hour
2nd Hour
YesHandyman®
£60
£25.00
£180.00 TO £220.00
£60
£40
£260
£80.00 TO £220.00
£25.00 TO £40.00
£120
Mr Fix It
£70
£40
£230
N/A
N/A
N/A
N/A
N/A
N/A
Pimlico Plumbers
£80
£80
£640
£720
-
-
£120
Handy Squad
£60
£40
£255
N/A
N/A
N/A
N/A
N/A
N/A
0800 HANDYMAN
£60
£40
£480
N/A
N/A
N/A
N/A
N/A
N/A
£60.00 for job completed within the first hour and £25 charge per hour after for general trade and odd jobs seems awful expensive, Is there anyway I can get my work done for less?
You probably cannot get the work done well for less, because the economics of contracting has changed over the years. The amount we charge is about the minimum it takes to provide a competent , reliable and insurance backed professional service considering that VAT is already added. While you may be able to find "bargain" service providers who will work for less, these firms are rarely competent and insured, are far less likely to back up their work, and will probably be much more cavalier about returning calls and keeping appointments.
What are your office hours?
Our phone are manned on Monday - Friday from 8am - 6pm Saturday and Sunday from 10am - 6pm.
What are your normal working hours?
Monday to Saturday 8:00am to 6:00pm Job undertaken after offices hours, Sundays and on bank holidays attracts a 50% surcharge per hour Out of hours is deemed to be: Monday - Friday, 18.00hrs - 08.00hrs. Sunday and Bank Holidays - all day.
Do you offer any warranty ?
YEShandyman® offer One Year Guarantee on Workmanship. While the vast majority of jobs we complete are 100% problem-free, In the unlikely event of you not being satisfied with the work we’ve performed -we’ll come back and fix it FREE of charge.
Do you undertake Gas work?
Yes, we are Gas Safe registered, hence we are able to undertake gas related jobs, unlike most of our competitors.
What should I do if I am not satisfied with the local operative you send?
Within the first hour of work, if you are not totally satisfied with YEShandyman®operative for any reason, simply phone our office to have the operative replaced without additional charge.
Do you carry out office and facilitities maintenance?
Yes, we do work for the social housing sector,local businesses, estate agents , property management companies, pubs, insurance companies e.t.c.
Will I get a rate lower than your normal hourly rate if need you for regular maintenance work ?
Yes, we offer significant discount off our usual rates if you require us on regular basis, we have a Services ContractOption which offers great servings over our standard rates
Call us onFM@yeshandyman.co.uk to set up an appointment and we will be glad to attend your office to discuss your requirement and explain the benefits of YEShandyman® FM Contract option and the great convenience and savings that we can offer your organization0845-20-30-YES (0845-20-30-937) or e-mail:
How soon can you start the work that I need doing?
Generally speaking, most of the work we do are booked in advance, we try to start your project after two to four days after you call, not two to four weeks. How readily we commence depends on our schedule, but we able to respond to emergencies within 1 - 24hours.
Do you deal with emergencies?
Yes, we are able to provide emergency call-out starts from £80.00 for response within 24hours, £100.00 for response within 2 hours and £220.00 for response within 1 hour. Subsequent hours are charged at our standard hourly rate per operative for general trade related emergency works.
Do you have an alternative phone number that I can contact you on instead of your 0845 premium number?
Our 0845 is a local rate number and not a premium number as most people believe. In actual fact it will cost you the same as calling a local number. If you prefer, you can call our 020 8691 8550 landline numbers.
What if I am not happy with the work carried out after it has been completed?
All customers are invited to inspect and approve the work prior to paying. In the unlikely event that you are not satisfied after our handyman has left, we simply ask you to notify us within 24 hours of completion and we will return and rectify any defects in workmanship.
GUIDELINES
WORKING HOURS:
Monday-Saturday 8.00am - 6.00 pm
OUT OF HOURS WORK:
Job undertaken after offices hours, Sundays and on bank holidays attracts a 50% surcharge per hour
Out of hours is deemed to be: Monday - Friday, 18.00hrs - 08.00hrs. Sunday and Bank Holidays - all day
PAYMENT:
Deposit for first hour labour charge is required for all handyman booking..
Upon requesting a booking, we ask for your Credit card number to hold your reservation.
Balance payment is due upon completion of your project. We ask that you examine our workmanship, and make arrangements for payment either by cheque or credit card (Visa, or MasterCard).
